Experience Design

July 2022 - August 2023

* Since working at a secure bank I am not allowed to send my work over to my personal laptop here is a synopsis

I have worked on the redesign of Bank of America’s new account opening application pages. Including visual design, information architecture, content, research, and all areas of UX. I was tasked with analyzing the current flow and then seeing where opportunities arose. I make sure all the different fields that are needed for deposits, credit card, and HELOC are correct and implemented. I am tasked to make sure all the updates needed are correct in all of the flows and make sure the original symbols are up to date. I have assisted in creating over 160+ screens in desktop and mobile breakpoints on web. I have proposed and implemented designs for opportunity areas. I have also been tasked with organizing this huge sketch file and keeping it clean, with no duplicates, and consistent symbol use.

Within research, I have helped with creating the interview questions, as well as being in the interview. And asking questions as they arose. I did help with note-taking as we were using UserZoom. Then I looked through the data and analyzed the results. I also analyzed qualitative data and turned it into quantitative data. (We mostly did interviews are our main source of research).

Another project I worked on was the redesign of Bank of America’s ACH (Automated Clearing House or electronic funds transfer) flows or how users first deposit their initial deposit by logging into their current bank. I helped with creating the user testing and joining the interviews. And updating the flow as well.

I was selected for a month-long design intensive which focused on gaining exposure to the whole UX spectrum. Where I created a visual design project, practiced presenting once a week, and paid close attention to details to strengthen all of my UX skills. As well as continuing to sharpen my research skills.